Frequently Asked Questions

All you need to know for your visit to Ischgl’s Silvretta Therme

Are you planning to visit Ischgl’s Silvretta Therme and have some questions regarding your stay? Then you have come to the right place! In our FAQ section, you will find answers to frequently asked questions – from getting there to buying tickets and eating at our restaurants. Let’s dive right in!

Arrival & parking

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Yes, Silvretta Therme is easy to reach by public transport. The bus stop “Ischgl Therme” is located opposite the building along Silvretta main road and can conveniently be reached via the pedestrian underpass.

The nearest train station is Landeck-Zams. From there, buses to Ischgl leave every hour. Of course, you can also take a taxi to Silvretta Therme from there. Innsbruck Airport is about 90 minutes by car from our spa.

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There are plenty of car parks and garages in the vicinity of Silvretta Therme. We especially recommend the Parking Lounge directly opposite Silvretta Therme, which is connected to the spa’s entrance area by a pedestrian underpass.

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There are plenty of EV charging stations as well as disabled parking spaces near Silvretta Therme.

Dynamic pricing

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Our dynamic pricing model automatically calculates prices for Silvretta Therme’s pool and sauna area on a daily basis. The pricing algorithm adjusts prices based on different factors, including the season, day of week and occupancy rates. In short: Those who book early get the best prices.

Prices are adjusted on a daily basis, but they remain unchanged over the duration of the spa’s opening hours. At the cashier desk, you can only buy any remaining tickets at the day’s current price.

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Dynamic pricing is used to calculate the prices for the pool area, the sauna area and for combined pool & sauna tickets. Fixed prices apply for gym rates, package deals, massages, cryotherapy and spa treatments, physiotherapy as well as at our restaurants. You can also find offers for the fixed-price package for the Silvretta Therme (holiday package) in our online shop.

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Our aim is to make our spa even more attractive for guests. That’s why we use dynamic pricing to spread spa usage more evenly. What’s more, our dynamic pricing system allows us to make visiting Silvretta Therme during the low season even more attractive. Plus, our user-friendly online booking process helps to avoid long waiting times at the ticket office in the entrance area.

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For up-to-the-minute prices for day tickets, please consult the ticket shop on our website.

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Not necessarily. If you book in advance, you also benefit from cheaper prices on high-demand days. However, a high demand – alongside other factors – generally pushes pricing.

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No. The prices displayed in our online shop and at the ticket offices are always the best rates for the respective day. During our opening hours, prices will neither rise nor drop. That’s why we recommend booking your tickets early.

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You can always see the best ticket rates for the respective day in our ticket shop. Prices are calculated on a daily basis. The rates shown at the ticket offices in the entrance area are the same as those displayed in the ticket shop.

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You can conveniently purchase tickets for Silvretta Therme in our online shop.

If you have any questions regarding ticket purchase, please call +43 5444 606 400 during our opening hours.

 

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If you buy your ticket online, you avoid the queues at the ticket office. In addition, you benefit from cheaper prices if you book in advance thanks to our dynamic pricing system.

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No, you don’t. However, we recommend creating an account on our website as your details will be saved for your next visit.

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At the Silvretta Therme ticket office, only 4-hour tickets and day tickets for the pool area, sauna and combined tickets and 90-minute tickets for the pool area are available.

With our practical online tickets, however, you can save yourself any waiting time at the ticket office.

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Yes, tickets at the Silvretta Therme Ischgl ticket office are available at the daily price shown.

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Yes, your ticket will be automatically extended after the purchased time has expired during your visit. The following rates apply:

If you use morning, afternoon, evening, day or 4-hour tickets, the additional payment is a flat rate of EUR 6.00 per 30 minutes. However, it is important to note that this additional payment does not exceed the current day ticket fare. The maximum charge is calculated daily using a dynamic pricing system and communicated at the ticket office.
For the 90-minute ticket, an additional payment fee of 9.00 EUR per 30 minutes applies, whereby a fixed maximum fee (= day ticket fare) also applies here.

To save you the hassle of queuing at the ticket office when you leave the spa, there are pay-as-you-go machines at several important points in the building.

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Online ticket bookings are binding and cannot be cancelled or rebooked; cancellation is not possible. 
We ask for your understanding and will hold your place for you on the day booked. However, you are welcome to transfer the tickets to another person.
If you book the wrong ticket, the online ticket will be forfeited and the correct fare must be booked at the box office. A refund is not possible.

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You will automatically receive a cancellation insurance for presale tickets, you will receive all the necessary documents for this in your confirmation mail when you purchase the tickets, specifically: a policy from Allianz insurance.

The insurance is valid for all guests from the EU and Switzerland. People with cancellation cases from another country of origin please contact therme@silvretta.at.

A Cancellation of your booking is only possible due to unforeseen circumstances such as illness, accident or quarantine. All cancellation reasons are fully stated in the insurance conditions.

No insurance cover is provided for damage resulting from the following events:
Impairment due to alcohol, addictive poisons or medication; damage already incurred or expected at the time of booking or commencement of the trip; civil unrest/ war events/ terror, strike, participation in violence of any kind; suicide or attempted suicide; official orders; ionizing radiation or nuclear energy; motor sport competitions; epidemics and pandemics; natural disasters; seismic phenomena or weather conditions; embargoes, economic-financial or trade sanctions; withdrawal of the organizer from the contract; planned/ contemplated medical interventions; delayed healing; spa permits; damages caused by gross negligence or intentionally.

There are no coverage restrictions, the insurer is Allianz Partners (AWP P&C S.A., branch for Austria).

The insured person is obliged to:

  • Keep the damage as low as possible and to report it immediately
  • Truthfully explain the event causing the damage and to provide full evidence of it   

 

The cancellation protection begins with the conclusion of the insurance contract for the booked ticket (booking confirmation) and ends with the passing of the gates in the Silvretta Therme.

To report a cancellation, please use this form: https://api.silvrettatherme.bsurance.net/claims/

Tickets and discounts

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Yes, Silvretta Therme offers discounted tickets for the following guests:

  • children up to the age of 3: free admission
  • children between 3 and 15: discounted admission
  • families: children from 3 - 15 years accompanied by 2 adults. Children up to the age of 3 are free when accompanied by an adult
  • guests with disabilities (degree of disability: 70 % or more): discount if you present a disabled ID card
  • groups of 20 people and more: free admission for one accompanying person
  • birthdaysAvailable On-Site only. complimentary 4-hour ticket of choice (Pool Area, Sauna, or Combi) when accompanied by a full-paying adult
    Please provide proof of birthdate at the cashier desk

 

For more information on ticket prices, please visit the ticket section of this website.

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No, discounted tickets are only available in the abovementioned cases.

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Yes, Silvretta Therme is adapted to the needs of the disabled. There are accessible toilets and showers as well as water lifts. In addition, Silvretta Therme offers barrier-free access for wheelchair users.

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Children aged 10 and above are allowed to visit Silvretta Therme unaccompanied. Children below 10 may only visit the spa together with an accompanying adult older than 18 years of age. The “Adults only” sauna area of Silvretta Therme is only open to visitors older than 16 years of age.

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Of course! At Silvretta Therme, we are always happy to welcome young guests. However, please remember that your baby should wear swim diapers. The water in our pool area is suitable for young children, but please keep in mind that the mineral concentration of the water in our saltwater pool is too high for children. Please note that babies and children below the age of 16 are not allowed at our sauna area. It's possible to bring pushchairs to the pool area.

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In general, there is nothing wrong with visiting a the Silvretta Therme during pregnancy. However, to rule out any potential risks, we advise you to consult your attending physician beforehand.

Your health and well-being are important to us. If you are pregnant or suffer from high blood pressure, we recommend contacting our sauna staff directly on-site before your sauna visit. Our experienced team is available to discuss your individual needs and provide you with the best possible advice.

Sauna bathing can be a wonderful way to relieve stress and relax. However, especially during pregnancy or if you have high blood pressure, it is important to exercise caution and minimize any potential risks.

By contacting our sauna staff, we can ensure that your sauna visit is tailored to your needs, including selecting the appropriate temperature, duration, and aromas. Our staff is ready to assist you with their expertise to make your sauna experience as pleasant and safe as possible.

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Unfortunately not. Pets are not allowed at Silvretta Therme.

General information on visiting Ischgl’s Silvretta Therme

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Ischgl‘s Silvretta Therme boasts a spacious pool area, a state-of-the-art sauna area and a stylish spa area. In addition, there is an in-house gym and an ice rink in winter.

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No, but you can purchase a combined pool & sauna area ticket.

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No. We kindly ask you not to wear ski boots or bring other ski equipment when visiting Silvretta Therme.

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The ice rink, and with it the possibility of ice skating and curling, is only open in the winter months. It is a natural ice rink, cold temperatures are needed for the ice to build up. Therefore, ice skating is not possible in the summer months.

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Some of Silvretta Therme’s package offers include a spa bag with towels and other accessories. If you bring your own bag, make sure to pack plenty of towels, including larger ones for the sauna. On request, towels and bathrobes can be rented at Silvretta Therme for a fee and deposit. It’s also a good idea to bring shower gel, shampoo, deodorant, body lotion or a hairbrush to the spa. If necessary, you can also buy toiletries and a small selection of swimwear at our spa shop. You can wear pool slippers in the pool area, but we recommend marking them to avoid mix-ups.

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No, but you can rent towels at Silvretta Therme or purchase them at our shop.

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Yes, you can rent small and large towels at Silvretta Therme’s reception area. Rental prices are Euro 4 for small towels, Euro 6 for large towels and Euro 8 for a bathrobe. For Euro 22, you can rent a spa bag containing pool slippers, a bathrobe, one small and one large towel as well as shampoo and body lotion by Galtürer Enzian. In addition to the rental fees, there is a deposit for all rental products. If you lose a rented product, you will be charged for replacing the respective product.

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Yes, there is a shop offering a selection of swimwear and toiletries in the Silvretta Therme entrance area.

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When entering Silvretta Therme, you receive a wristband with a microchip. This wristband can be used to charge food, drinks and spa treatments to an account that you settle when you leave. You can pay at the ticket office as well as at the machine, both cash and cashless.

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To safely store your valuables, you can use our valuables lockers. They are included in your ticket and can be locked using the wristband you receive upon entering the spa. You don’t need coins to operate them.

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Silvretta Therme offers numerous culinary options, including an Italian trattoria and a Grill Lounge. We kindly ask you not to bring your own food or drinks when visiting our spa. This helps us to avoid waste and keep our pool area clean.

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Yes, you can choose from several restaurants at Ischgl’s Silvretta Therme.
The trattoria as well as the Grill Lounge are also open to external guests.

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Do not bring alcohol to Silvretta Therme! Please note that our members of staff can use their discretion to confiscate or retain alcohol brought to the spa by guests.

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Our spa area offers a vast selection of treatments, including professional massages, Wellsystem massages and cryotherapy. For a relaxed visit, we recommend booking your treatment in advance by calling +43 5444 606 444.

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In line with legal provisions, smoking is only allowed in designated outdoor areas.

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For current water temperatures in our pool area, please consult the Info & Service section of this website.

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Please note that burkas are not allowed in the pool area of Silvretta Therme. However, you can wear a burkini. Keep in mind that any clothing worn in our pools must be suitable for swimming (wetsuits are allowed, but no T-shirts or boxer shorts). By the poolside, guests should at least wear sportswear.

In Winter: Our outdoor pool on Level 4 is exclusively available to holders of combi and sauna tickets on sunny days during the winter, serving as an active pool. Swimwear optional. Operating hours only when the weather ist good: 2 pm until 10 pm.

In Summer: During the summer: All guests have access to the outdoor pool on level 4 during the summer months.

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It’s not allowed to use goggles with snorkels, fins or large swimming aids in the pool. However, if guest numbers are low, our staff can make exceptions.

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All items found at Silvretta Therme will be dried, recorded in our lost & found book and kept in the spa’s reception area for two weeks. If no one claims them within this period, valuables will be handed over to the lost property office of Ischgl. Towels and other non-valuables will be donated to a good cause after 30 days. If you have left something behind at the spa, you can either contact our staff in the entrance area, call +43 5444 606 400 or send an e-mail to therme.kassa@silvretta.at.

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You can use your mobile phone in the entire pool area of Silvretta Therme. However, please respect the privacy of other guests and don’t take photos of them. No mobile phones are allowed at levels 4 and 5 of our sauna area. Please limit your mobile phone use in our relaxation rooms and only play music or videos via headphones.

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Make sure that you carry your wristband on you at any time. It is the key to your locker and your means of payment at the spa. If you lose your wristband, please contact our staff at the reception area or the pool area. They can then block your wristband, preventing other guests from charging services to your account. Please keep any receipts for goods and services consumed at our spa. Our staff will need them to block your lost wristband and issue a replacement wristband (costs: Euro 10).
Without a receipt, € 350 will be charged if the chip wristband is lost.

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No, there currently is no solarium at Silvretta Therme. However, at our spa area you can choose from many other services and offers, including a cryotherapy chamber, Wellsystem massage beds and professional massages. Plus, we offer an exclusive Private Spa in this area.

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Our 320-square-metre gym is equipped with state-of-the-art exercise machines by milon, skillcourt and Sensopro. The gym focuses on body-weight training.

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No. Please note that gym fees are not included in our pool or sauna tickets.

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Please note that all saunas and plunge pools in our sauna area are nude only. Swimwear is not allowed in these nude-only zones. We kindly ask you to only use towels made from natural materials. Please note that no drinks are allowed in the pool.